SUPPORT
Frequently Asked Questions
Last updated: June 2026
What does “Research Use Only” mean?
All NYsub Peptides products are supplied strictly for research use only (RUO). They are intended exclusively for qualified researchers and laboratory professionals conducting in vitro investigations and analytical work. They are not products of any other category and carry no intended application beyond laboratory research.
Are these products for human use?
No. Our products are not for human or veterinary use, consumption, diagnosis, treatment, or prevention of any disease or condition. They are sold solely as research materials for laboratory settings.
Research Use Only
For research use only. Not for human or veterinary use, consumption, diagnosis, treatment, or prevention of any disease.
Do you provide dosage or protocols?
No. NYsub Peptides does not provide any usage guidance, dosage information, application instructions, protocols, or recommendations of any kind. Researchers are solely responsible for the design, conduct, and oversight of their own work in accordance with applicable institutional and legal requirements.
Where can I find COAs?
Certificates of Analysis (COA) are made available for our lab-tested products. You can review available documentation on our Lab Tests page.
How should products be stored?
Products should be handled and stored in accordance with the individual product specification and standard good laboratory storage practices. Refer to the specification associated with each item for general storage parameters. We do not provide any usage instructions beyond storage and handling specifications.
Do you accept returns?
All sales are final. Due to the nature of research materials, we do not accept returns or exchanges. Please review our Final Sale & Refund Policy for the limited exceptions that may apply.
How long does shipping take?
Processing and delivery timeframes are outlined in our Shipping Policy. Please consult that page for current handling and transit details.
Can I speak to support?
Yes. For questions regarding orders, documentation, or general inquiries, please reach out through our Contact page. Our team can assist with order and product-information matters but does not provide usage guidance of any kind.
Do you ship to all locations?
Shipping availability is determined by our Shipping Policy and all applicable laws and regulations. Certain destinations may be restricted or unavailable. Orders that cannot be fulfilled in compliance with applicable law may be canceled.
How do seller and coupon codes work?
If you have a seller or coupon code, simply enter it in the designated field at checkout. Each code is trackable and is applied to your order at the time of purchase.